Frequently Asked Questions
For information regarding products e.g. sizes, measuring, please see our buying guides.
For all other questions see below. If you still can't find the answer you need get in touch with us at firstname.lastname@example.org
1. How do I make a return?
Information about our returns policy can be found here
2. How do I know if my order has been received?
You will be sent an e-mail acknowledging receipt of your order, shortly after placing it. Should there be any problems regarding your order a further email will be sent within 24 hours of placing your order.
3. Do you accept international orders?
We currently only accept orders to UK addresses, however, please keep an eye out for anymore information in regards to international deliveries.
4. How do I find the product I'm looking for?
By search. If you know what you want, simply go to the area marked 'search' and type in a keyword. This can be a product name or a brand name and you can be as general or as specific as you wish. You can always "ask the assistant" for help in finding items in different colours and sizes.
By browsing. Simply click on a product category on the top navigation bar and then select from the choices presented.
5. How do I Pay?
We accept Paypal and the following credit and debit cards via Sagepay: switch/maestro, solo, visa & MasterCard and American Express.
Payment by debit or credit card
Please note that when you pay by debit card/credit card, your payment will be taken at the time of ordering - not when the goods are delivered.
6. Are my payment details safe?
Don't worry; shopping at yorkshirelinen.com is completely safe, In fact yorkshirelinen.com guarantees the safety of your personal and payment card details. Yorkshirelinen.com uses industry standard encryption methods to deter would-be hackers. 'Encryption' turns your information into a special code that only our computers can unscramble.
7. How do I register and what are the advantages?
Register once to yorkshirelinen.com and never have to re-type your details again. All your forms will be completed with your personal details automatically. What's more all your details will be private and secure. To register, simply choose a username and password the first time you go through the checkout process. Next time you're shopping, entering the same username and password will retrieve all your address and delivery details.
8. How are goods delivered and how much does it cost?
Information regarding delivery timings and costs can be found here.